We’re so glad you’re here.
Hespera is a small-but-mighty team crafting unique, meaningful jewelry with deep care. Our customer service team (hi from Hailee!) and our 5-person Fulfillment Studio work together to answer questions, customize your pieces when possible, and get your treasures to you safely. We’re a team of humans — no robots, no call centers — so we deeply appreciate your patience and kindness.
SHIPPING
We offer free standard U.S. shipping on all orders, always.
Our fulfillment team works with care and precision to ship out orders within 8 - 10 business days (excluding weekends and holidays). You’ll receive tracking info as soon as your order is on the move.
Pre-orders and bespoke pieces require more time — please allow 8–10 weeks from order to shipment.
If your order includes both ready-to-ship and pre-order items, we may ship in parts. Our team handles this automatically to ensure your full order arrives in the most efficient way possible.
We combine orders automatically if you place multiple within a short window. This helps us maximize your haul and minimize waste — just another way we’re proud to be hands-on with every order.
If you choose priority shipping, we will combine all ready-to-ship pieces into one order with that priority shipping.
Shipping vs. Fulfillment:
Your selected shipping speed is separate from the fulfillment timeline. We always work to fulfill priority shipping orders as fast as possible; however, you are paying for the shipping speed, not faster fulfillment.
Example: Priority shipping on a preorder does not speed up the production time.
Once an order is marked “shipped,” we are not responsible for delayed, lost, or stolen packages. Please contact your local carrier directly for delivery questions once tracking has been issued.
RETURNS & STORE CREDIT
We are a small business creating one-of-a-kind jewelry, and our inventory moves quickly. Because of this, we do not offer refunds to the original payment method — only store credit if your return is approved.
If there’s an issue with your order, please email us at support@hespera.com within 14 days of delivery*, including:
- Your full name
- Order number
- Item(s) in question
- The email used for the order (if different)
We’ll always review your request with care.
Return Eligibility
We offer store credit for returns only when the item:
- Is unused and in original condition
- Was not purchased as final sale (see below)
- The return is initiated within 14 days of delivery
*If your item arrives damaged or incorrect, let us know within 3 days of delivery (no exceptions), and we’ll make it right. We hand package with integrity, if it’s broken on arrival that is on us.
Store credit does not expire and is issued within 7 business days of approved return receipt.
Note: Store credit is for the actual amount paid, not the original price. If you used a coupon code (for example, paying $170 on a $250 item), your credit will be for the discounted amount paid ($170). This policy also applies to an exchange if one is approved.
ITEMS THAT CANNOT BE RETURNED
We are proud to create limited-inventory, handmade pieces using high-quality stones and custom materials. To honor the artists, stones, and creative process behind each item, the following are always final sale:
- Custom or modified items (including chain length, clasp types, or earring backs)
- Any item marked as Final Sale
- Jewelry purchased at 30% off or more
- Gift cards
- Pre-orders and bespoke pieces (because the customer is a part of the creation for bespoke items)
ABOUT OUR STONES
Many of our pieces — even in small multiples — feature natural stones sourced directly from families and mines we know and trust. These stones have unique veining, color shifts, and natural markings that make each piece truly one-of-a-kind.
We also use cut or shaped natural stones and high-grade lab-created stones such as opal and topaz, allowing us to maintain exquisite quality and beauty across our collections.
We maintain very high standards thanks to our personal relationships with suppliers, cutters, and manufacturers — a privilege of being a small, intentional company.
Every piece is inspected carefully. If a stone does not meet our standards, it does not ship — period.
We do not offer stone swaps. However, we will happily make clasp, chain length, or earring backing changes when advertised for the item.
Because Eric (Founder/Designer) is colorblind and the artists’ descriptions are vital, please reference the live video or product photos at purchase to determine stone color for yourself. Variation is natural and part of Hespera’s magic.
SIZING & RING EXCHANGES
We carry both adjustable rings and sized rings.
If your sized ring doesn’t fit, we may be able to exchange it — only if that style and size is still in stock. We do not offer resizing.
Gemfire Rings: These delicate rings can shatter under pressure. If your Gemfire ring breaks within 3 months of purchase, we will replace it at no cost with the closest matching ring currently in stock. Our fulfillment team is trained to select the best option.
POLICY EXCEPTIONS
We do make occasional exceptions, but these are granted at our discretion as gestures of goodwill, not indications that our policies are broken.
Please understand our small team puts great care into maintaining fairness for both customers and artists.
If you need help navigating an issue, Hailee is here for you — but our policies remain our baseline.
RETURN FORMAT & ADDRESS
All returns must be sent to:
Hespera Designs
2639 Manhattan Beach Blvd, Suite A
Redondo Beach, CA 90278
United States
For return requests, please include:
- Full name and order number
- Email and phone number
- Shipping address
- A note explaining the reason for return
If non-returnable items are included in your return, we will deduct shipping costs to send those items back to you from your store credit.
COMMUNICATION & EMAILS
All emails from @hesperadesigns.com have transitioned to @hespera.com. Emails sent to either address will still be received and handled.
Please contact us only via email at:
📧 support@hespera.com
Do not DM the brand or message individual team members on social media, as requests may be missed.
Our customer service team works Monday–Friday, 9am–4pm PST. Please allow 3–5 business days for a reply.
